Terms of use


Use of ctrlio's websites is subject to these Terms of Use. If you do not agree with the Terms of Use, please do not use the websites.

ctrlio's Privacy Policy is an important part of the Terms of Use and can be viewed here.

The Terms of Use have been kept as simple as possible. However if you still have questions or you'd like to discuss anything before using the services, please feel free to contact ctrlio at contact@ctrlio.com.

What is ctrlio?

ctrlio provides price comparison services for mobile and broadband contracts in the UK through their own websites and through partner websites.

ctrlio also provides other price comparison sites with a product that converts their listings into dynamic marketplaces.

The ctrlio websites (ctrlio.com, mobile.ctrlio.com and broadband.ctrlio.com) are operated by ctrlio Limited, which is a fully owned subsidiary of Greydog Ventures Limited.

Where is ctrlio?

ctrlio is a consumer-driven data management ctrlio is a digital service so you have to be online to use it. You can access ctrlio's services via one of the websites listed above or through partner websites.

ctrlio does its best to ensure the services are always up and running, but there may be times when this isn't possible. Occasionally service may be interrupted due to periodic updating, maintenance, repair or any other reason or action either under or beyond ctrlio's control. ctrlio is sorry for any inconvenience this causes but can't guarantee the continuity or availability of the ctrlio services.

Is there a charge to use ctrlio?

ctrlio is a free service, but you do have to follow these Terms of Use.

Who can use ctrlio?

Anyone over 18 years old can use ctrlio for domestic or private use only. If you're under 18, you're not allowed to use ctrlio in any way, so please wait until you're old enough.

By using ctrlio's services you are confirming that you are over 18 and agreeing not to use the service for commercial, business or resale purposes.

Who owns ctrlio?

The ctrlio websites and services are operated by the company, ctrlio Limited. ctrlio Limited is registered in England and Wales under registration number 09376911. The registered office is Pioneer House, Vision Park, Histon, Cambridge, CB24 9NL.

ctrlio is a fully owned subsidiary of Greydog Ventures Limited. This company is also registered in England and Wales under registration number 07915868. The registered office is Pioneer House, Vision Park, Histon, Cambridge, CB24 9NL.

Now for the more serious stuff

Third parties

Third party websites or services are not under the control of ctrlio. This means ctrlio can't be held responsible if you're unable to access your information from the third party. ctrlio is not responsible for and does not endorse any third party content or privacy policies. You will need to make your own independent judgement on whether you wish to interact with any third party. If you decide to buy something or set up a contract with a third party as a result of using ctrlio, the third party will pay ctrlio a fee for your business. This is how ctrlio is able to offer its services to you free of charge.


ctrlio may use cookies to enhance your experience. These cookies contain information about how you use ctrlio, for example from a mobile or laptop. They do not include any personally identifiable information. You can block or delete cookies by modifying your browser settings but this may limit the functionality of the ctrlio service.

Some personal preferences that are required for the effective delivery of the services (e.g. alert settings, cookie acceptance, product filtering preferences) may be stored in your browser, in the form of local storage or cookies. You have complete control of this data, both through standard browser controls, and through explicit controls on the site.

Intellectual property

The ctrlio websites and services contain material (including software) that is proprietary to ctrlio (or its licensors). This material is protected under English and other laws, as copyright (including rights in databases), trademarks/tradenames and confidential information.

All intellectual property rights existing in the ctrlio services are and will always be the sole property of ctrlio (or its licensors). You are granted only a limited license to use the intellectual property as and to the extent only reasonably required to enable you to use and access the service.

If any part of ctrlio contains any open source software, you are licensed to use the same upon the terms of the applicable open source license. If any open source software is included in ctrlio, the terms of the open source licence may override some of the provisions of these Terms of Use.

Any distribution, reprint or electronic reproduction of any content from ctrlio, in whole or in part for any purpose is expressly prohibited.

Protection of services

To protect the ctrlio service, these are the things you agree not to do when using ctrlio. You will not:

  • Use any robot, spider, scraper, deep link or other similar automated process.
  • Use gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor all or any part of the services.
  • Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search all or any part of the services. This doesn't include the search engines and search agents available through the service and generally available third party web browsers.
  • Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features on the website or anywhere across the ctrlio service. Or do anything that otherwise interferes with the proper operation and performance of ctrlio.
  • Attempt to decipher, decompile, disassemble, or reverse-engineer any aspect of the service.
  • Transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the service.
  • Use the ctrlio service in a manner that could damage, disable, overburden, impair or compromise the systems or security of ctrlio or interfere with other users.

Limitation of liability

When you use ctrlio, you expressly acknowledge that the ctrlio service is provided to you on an 'as-is' basis and that your use of the service is at your sole risk. Any liability of ctrlio to you or to any third party for any damage suffered or incurred by you or such third party arising from your use of the service is excluded and limited to the maximum extent permitted by applicable law.

While ctrlio will do its best to ensure that the services are free from material error and contaminating or destructive features, ctrlio makes no representations or warranties of any kind as to the accuracy, reliability or completeness of the content or operation of any part of the services. Any implied warranties or conditions relating to the provision of the services are expressly excluded from these terms of use, to the maximum extent permitted by applicable law.

ctrlio is only responsible if you suffer any loss or damage that is a foreseeable result of ctrlio's breach of these Terms of Use or ctrlio's negligence. But ctrlio is not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of a breach by ctrlio. Or if it was considered by you and ctrlio at the time you first accessed the services.

Nothing in these terms of use shall limit or exclude the liability of either you or ctrlio for:

  • Death or personal injury resulting from negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited by applicable law.

Ending your relationship with ctrlio

These terms of use will apply every time you access ctrlio and throughout the ctrlio service.

You may at any time stop using ctrlio's services and end any continuing contractual relationship with ctrlio.

ctrlio may at any time end your access to and use of the services if:

  • You're in material breach of any provision of these terms of use
  • You've acted in a manner which might reasonably be considered to indicate that you don't intend to, or are unable to comply with, any material provision of these terms of use
  • ctrlio, in its sole discretion, considers that it is required to do so by law (for example, where the provision of the service to you is, or becomes, unlawful)

If any of the above occurs, access to the service will be stopped.

If ctrlio has to end your use of the service for any reason:

  • All rights granted to you under these terms of use shall stop.
  • You must immediately stop all use of the services.


If you wish to contact ctrlio in writing, please send us an email at contact@ctrlio.com. If you choose to receive any reminders from ctrlio, they'll be sent to the email address or mobile number you provided.


Each of the provisions of these terms of use operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.


These terms of use will be governed and construed in accordance with the laws of England and Wales.

In the event of any dispute between you and ctrlio arising from or relating to these terms of use or your use of the services, ctrlio would wish to seek an amicable resolution. This could be by mediation or other alternative dispute resolution. If an amicable resolution can't be achieved, any such dispute would be subject to the non-exclusive jurisdiction of the Courts of England and Wales. If you're a resident of Northern Ireland, you may bring proceedings in Northern Ireland, and if you're resident of Scotland, you may bring proceedings in Scotland.

Amendments to the Terms of Use

ctrlio has the right to modify these Terms of Use from time to time. The date on which these terms of use were last modified is set out below. This date will be amended on any future modification.

You'll be notified of any material changes to these Terms of Use by a notice appearing when you access ctrlio services. The modified terms of use will apply immediately to all aspects of ctrlio and its services.

© ctrlio Limited. Last modified date 25 May 2018.